Customer Survey: Licensing Satisfaction

1. Have you spoken with a SESAC representative within the last six (6) months?

Yes No 
(If no, go to question 7)

2. Was your call transferred to the appropriate department?

Yes No

3. If you were put on hold, was your wait less than 2 minutes?

Yes No

4. If using the voicemail system, did you find it easy to navigate?

Yes No

5. If you left a message, was your call returned the same or next business day?

Yes No

6. Did the SESAC representative seem knowledgeable when answering your questions?

Yes No

7. Do you find the SESAC invoices/statements easy to understand?

Yes No

8. Have you visited the SESAC website before today?

Yes No

9. Did you find the website easy to navigate?

Yes No

10. Was the website useful in answering your questions?

Yes No

11. Comments?